The DCL training portal (2024)

DCL Quote Plus

Posted by Jennifer on May 25, 2023 12:48:16 PM

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Topics: Inviting a patient

CSV Upload - Unintegrated Accounts

Posted by Jennifer on Jun 8, 2022 11:54:37 AM

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Topics: CSV upload

Rebates!

Posted by Jennifer on Oct 13, 2021 1:31:57 PM

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Topics: Rebates

Posted by Jennifer on Mar 26, 2021 11:31:10 AM

Trial Contact Lenses: The hidden truth about how it effects your practice & tips on how to maximize your revenue, time & efficiency

You asked, we answered. Trial lenses has been a topic of discussion amongst the DCL community.

Trial lenses cost you both time & potential revenue loss. We have taken best practices from the OD community, and learned it is best to offer 1 solution with confidence rather than the pepsi challenge. Learn more about what trial lenses are costing you by watching the video below.

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Topics: Trial Tracking

FAQ's

Posted by Jennifer on Mar 8, 2021 10:25:37 AM

How do I cancel or edit an order?

Step 1: Contact your distributor as soon as possible before the order gets processed. You have ~30 minutes before the order is processed and it can't be reversed.

Step 2: Let Dr. Contact Lens support know of any changes made to the order or if the order was cancelled by emailing support@drcontactlens.com or by calling support at (888) 205-1679. This is important so any changes made can be reconciled with your Dr. Contact Lens account.

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Topics: FAQ

Downloads for your office

Posted by Jennifer on Feb 22, 2021 6:00:00 AM

Download these items to help implement Dr. Contact Lens at your practice

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Topics: downloads

Tip of the week

Posted by Jennifer on Feb 17, 2021 8:00:00 AM

Want to know how you capture (almost) every sale at your practice?

We know you said YES to that!

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Topics: walking scripts, Digital Scripts

Increase your revenue with this easy tip

Posted by Jennifer on Feb 10, 2021 1:02:12 PM

Use this easy method to increase your profits by 10% or more

Our method is simple:

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Topics: pricing

The onboarding process

Posted by Jennifer on Feb 8, 2021 11:40:14 AM

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Topics: onboarding

Sending your first invitations (Integrated accounts)

Posted by Jennifer on Dec 18, 2020 5:45:06 PM

Sending your first batch of invites to those overdue to re-order & see you

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How to manage Verifications (Integrated accounts)

Posted by Jennifer on Oct 16, 2020 11:28:46 AM

How to manage verifications (integrated accounts)

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Topics: verifications

Placing an in office order (Integrated accounts)

Posted by Jennifer on Oct 16, 2020 11:20:21 AM

Watch this video to learn how to place an in office order using Dr. Contact lens (integrated accounts only)

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Topics: In office ordering, integrated

Posted by Jennifer on Sep 23, 2020 1:00:06 PM

How to cancel or edit an order that has already been placed:

Step 1: Contact ABB or WVA as soon as possible before the order gets processed. You have ~30 minutes before the order is processed and it can't be reversed. The ABB phone # is 954-733-2300. Press menu option #2 and then option #2 again. ABB will ask for the account number and patient name and they can make any necessary changes or void out the order is needed. The WVA phone # is 800-747-9000.

Step 2: Let Dr. Contact Lens support know of any changes made to the order or if the order was cancelled by emailingsupport@drcontactlens.com or by calling support at 888-205-1679. This is important so any changes made can be reconciled with your Dr. Contact Lens account.

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Topics: Returns

Inventory reminders (Unintegrated accounts)

Posted by Jennifer on Sep 21, 2020 1:19:36 PM

Need to set up an inventory reminder? Watch this video to learn how!

*This is for unintegrated accounts only

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Topics: inventory

Posted by Jennifer on Sep 21, 2020 11:22:26 AM

Need to change box prices? Watch the short video below to see how, or simply follow these instructions

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Topics: pricing

Office flow (Unintegrated accounts)

Posted by Jennifer on Aug 31, 2020 4:11:40 PM

* This office flow is for non integrated version of Dr. Contact Lens

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Topics: office flow

Posted by Jennifer on Aug 14, 2020 9:08:23 AM

One of the easiest ways to grow your contact lens practice is to offer digital prescriptions inside your contact lens store.

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Topics: Digital Scripts, FTC compliancy

Posted by Jennifer on Aug 13, 2020 6:32:07 PM

Watch this video to learn how to add a patient to the Dr. Contact Lens system for the first time

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Topics: Add a patient

Posted by Brianna on Aug 13, 2020 5:46:57 PM

Watch this video to learn how you can extend the prescription date to allow a patient to order

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Topics: Prescription extension

CrystalPM setup

Posted by Brianna on Aug 13, 2020 5:21:18 PM

Watch these video guides to understand how to setup your CrystalPM to work properly with Dr. Contact Lens

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Topics: CrystalPM

Business Intellgence Platform

Posted by Jennifer on Aug 13, 2020 3:14:57 PM

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Topics: System Training

Email marketing for hidden revenue

Posted by Jennifer on Aug 13, 2020 2:42:59 PM

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Topics: Email Marketing

How to use Insurance Benefits

Posted by Jennifer on Aug 13, 2020 1:08:27 PM

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Topics: Insurance benefits

How to a invite patient to DCL

Posted by Jennifer on Aug 12, 2020 5:49:37 PM

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Topics: Inviting a patient

The DCL training portal (2024)

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